Last Revised: 2021-09-26 12:41:17
All our clients are very important to us, that's why Sitecountry (or Sitecountry Network) ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the services ordered and bought on our website https://sitecountry.com ("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this Policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refer to any product or item bought on our Website by You.
Items for which Sitecountry has paid to thirdparty companies like Domain Registration, Domain transfer, Domain Renewal will not be refunded at any case whatsoever. Similarly for third party addons like backup services, Weebly Builders, SSL certificates etc, no refund shall be processed at any cost. Items eligible for Refund include Public cloud, Premium cloud, Reseller, VIP and eCommerce hosting only. This Refund Policy is governed by our Terms of Services .
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email [email protected], phone +1 332 232 9478 or other contacts provided below.
You have the right, without giving a reason, to ask for the refund within 7 days, if you are not satisfied with the services or you have some unavoidable circumstances that have left you to request refund for the service.
This Refund policy does not limit Your statutory rights to withdraw or rights You may have in relation to a service that may not have satisfied your needs and may need the money back as per your experience.
Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.
Before processing your refund our support staff will do a Thorough inspection of your account to check for any service or Product abuse( governed by our Terms of service) that may cause harm to us or a third party. In case we detect any abuse on the account, the account shall be ineligible for applying for the refund and will also have to face immediate suspension for violating the Service agreement and legal contract.
After a successful review of your account, we will be refunding the amount back to the same payment method used to make Payment. Please note that if you use Paypal for making the Payment then in this case PayPal with-holds a fraction of money as a Transfer or payment gateway fee which shall not be paid by Sitecountry and we shall be reversing only the amount that we are bound to refund without the transfer fee. After authorisation from our Support staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method. In all cases we have the right to suspend the account immediately or as per our decision as soon as we receive a refund request from your account therefore we recommend backing up your data locally before creating a refund request.
If You fail to meet the deadlines of our Refund policy, we will be unable to offer a refund at any cost and we shall not be liable in any form for failing to meet the deadline of the refund policy.
You must contact our company using Support ticket with Billing Department within 7 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Order number
- Product name
- Information about why the refund needs to be placed and the PDF copy of the Paid Invoice
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To apply a discount to the goods, e.g. reduce the price of the goods accordingly
- To receive Cloud credits in your account
This refund policy affirms and applies only to the refunds for the goods and services sold by our Company. Our Policy does not apply to the refunds for the goods and services offered by other companies or individuals.